Frequently Asked Questions
Frequently Asked Questions
What is NAZ.it?
NAZ.it is an online platform that specializes in selling laptops and related IT products. We offer genuine products, competitive pricing, and reliable customer support.
Does NAZ.it sell original and brand-new laptops?
Yes. All laptops sold on NAZ.it are 100% original, brand new, and come with official manufacturer warranties unless clearly stated otherwise (such as open-box items).
How long does delivery take?
Delivery timelines depend on your location.
Typically, orders are delivered within 2–5 business days after order confirmation.
Can I return or exchange a laptop if I am not satisfied?
Yes. NAZ.it offers a 7-day return or exchange policy, subject to product condition and our Return & Exchange Policy. The laptop must meet eligibility requirements such as being unused and in original packaging.
Are opened or activated laptops eligible for return?
Activated IT and laptop products are not eligible for return. Opened products may be accepted only in specific cases and may be subject to a restocking fee.
What should I do if my laptop is dead on arrival (DOA) or not working?
If your laptop is dead on arrival or not functioning, please contact us immediately. After verification by our team or an authorized service center, the product will be replaced or refunded.
How will I receive my refund?
Card payments are refunded to the same card used for purchase
Gift card or promotional purchases are refunded via a NAZ.it gift card
Refunds are processed within 7–14 business days after approval.
Are delivery, installation, or service charges refundable?
No. Delivery, service, and installation charges are non-refundable once the service has been acknowledged by the customer.
Do laptops come with a warranty?
Yes. All brand-new laptops come with an official manufacturer warranty.
Open-box laptops come with a limited 6-month warranty, unless stated otherwise.
How can I contact NAZ.it customer support?
You can reach us through:
Email: team@naz.it.com
Customer Helpline
WhatsApp Support
Our team is always ready to assist you.