Warranty & Service Policy
Our Commitment to You (Unique Selling Points)
- 7-day return and exchange window
- Multiple customer support channels (Store, Helpline, Email & WhatsApp)
- Transparent restocking fee policy
- Manufacturer-verified Dead on Arrival (DOA) handling
- Secure returns with original invoice requirement
- Clearly defined policies for Marketplace and Open-Box products
Return & Exchange Timeframe
NAZ.it accepts returns and exchanges within seven (7) days from the date of product collection or home delivery, subject to the terms and conditions below.
How to Request a Return or Exchange
Customers may request assistance through any of the following channels:
- Visit any NAZ.it store
- Contact the NAZ.it Helpline
- Email: team@naz.it.com
- WhatsApp Support
Product Categories & Conditions
Accessories & Personal Care Items
- Returns are accepted only if the product is sealed/packed
- Returns are also accepted if a manufacturing defect is found upon opening
- Opened products in good working condition are not eligible for return
Hard Goods (Electronics, IT, Telecom, etc.)
Conditions for Return or Exchange:
- Product must be unused and unopened
- Original packaging must be intact, including:
- Accessories
- User manuals
- Warranty cards
- Brand seals
- Original sales invoice is mandatory
Important Notes:
- IT and Telecom products cannot be returned once activated
- Online purchases are not eligible for return or refund if unopened
- Opened products may be returned subject to a restocking fee
- Customers requesting unopened units must sign an acknowledgment releasing NAZ.it from further claims
Return & Exchange Not Applicable If:
- Packaging is incomplete
- Product is damaged, scratched, or used
- Item is customized or special-order
- Cables or wires are cut
- Item is apparel, personal care, or hygiene related
- Online activation code is scratched or redeemed
- Device has activation/password locks enabled
(e.g., Find My iPhone, Find My Mobile, Find My Device) - VAT has already been refunded
Restocking Fees
If the product is opened, unused, and without visible damage:
- Apple products: Minimum 25% or as applicable
- Other brands: Minimum 15% or as applicable
- Major/medium home appliances and large panels:
Restocking fees will be determined after review by the authorized service partner
Major / Medium Home Appliances, Large Panels & Audio-Video Products
- Return or exchange is subject to approval based on the manufacturer’s authorized service center report
Handling Charges
- Handling charges apply if supplier delivery is accepted and a return is requested within 7 days
Dead on Arrival (DOA) / Not Functioning Products
- Products found dead on arrival or not functioning as per the manual will be exchanged or returned after verification
- Verification may be conducted by NAZ.it personnel or the authorized service center
- Processing time: Up to 4 business days
Data & Information Disclaimer
- NAZ.it is not responsible for data transfer
- NAZ.it is not liable for loss of data stored on returned products
- Customers are advised to back up all data before returning products
Refund Policy
- Card payments will be refunded to the same card used for purchase
- Gift card or loyalty point purchases will be refunded via a NAZ.it gift card
- Refund processing time: 7–14 business days after completion of the return process
Non-Refundable Charges
- Service charges
- Delivery charges
- Installation charges
(Once acknowledged by the customer)
Product Inspection (Proof of Delivery – POD)
- Customers must inspect products before signing the POD
- Any damage reported after signing the POD will not qualify for return or warranty claims
Extended Warranty / Damage Protection Plans
- These plans may be returned only if the main product is returned
- The decision of store management will be final